Welcome to the ZDHC Level 2 Reviewer's Guide, your ultimate resource for understanding and excelling in your ZDHC Level 2 reviewer role. This guide is designed to provide a comprehensive overview of the review process, your responsibilities, and the tools at your disposal.

The Importance of ZDHC Level 2 Reviews

As a ZDHC Level 2 reviewer, you are crucial in advancing sustainable chemical management practices in the textile, leather, and footwear industries. Your assessments help ensure suppliers meet rigorous environmental and safety standards, contributing to a cleaner, more sustainable future for these industries.

Navigate Your Role with Confidence

This guide is structured to walk you through every aspect of the review process, from becoming an approved reviewer to submitting your final assessment. Each article in this guide addresses a specific aspect of your role, providing detailed information and practical advice.

Key Areas Covered

1. Getting Started: Learn how to become an approved reviewer and understand the basics of the ZDHC Level 2 review process.
   • How do I become an approved ZDHC Supplier to Zero Level 2 reviewer?
   • What is the ZDHC Level 2 review process from a reviewer's perspective?
2. Technical Processes: Master the tools and platforms used in the review process.
   • How do I claim and complete a ZDHC Level 2 review on the ZDHC Solution Provider Platform?
   • How do I conduct ZDHC Level 2 reviews using Excel?
3. Communication and Collaboration: Understand how to communicate with suppliers and ZDHC effectively.
   • How should I communicate with suppliers during the ZDHC Level 2 review process?
   • What communication channels are available for reviewers to collaborate with ZDHC?
4. Review Logistics: Get to grips with the practical aspects of conducting reviews.
   • How do I obtain the review package and what does it contain?
   • What are the timelines and expectations for ZDHC Level 2 reviewers?
5. Ethical Considerations: Ensure you conduct reviews with the highest integrity.
   • How do I handle conflicts of interest in ZDHC Level 2 reviews?
   • What are my responsibilities and ethical considerations as a ZDHC Level 2 reviewer?
6. Challenges and Quality Assurance: Prepare for common issues and understand quality expectations.
   • What are common challenges in ZDHC Level 2 reviews and how can I address them?
   • What do I need to know about quality assurance in ZDHC Level 2 reviews?
7. Continuous Improvement: Keep enhancing your skills and knowledge.
   • How can I gain a deep understanding of the ZDHC Level 2 criteria as a reviewer?
8. Finalizing Reviews: Understand the steps to conclude your reviews properly.
   • What are the steps to submit review results as a ZDHC Level 2 reviewer?

Process Overview

ZDHC Level 2 Review Process Description: The diagram shows the complete flow of a ZDHC Level 2 review process between three key parties: the Supplier, the Approved Reviewer, and the ZDHC Supplier Platform. The process follows these steps:

1. The Supplier initiates the process by selecting a reviewer and signing a contract with them.
2. The Supplier makes payment to the Approved Reviewer.
3. The Approved Reviewer notifies the ZDHC Supplier Platform about the contract signing and payment.
4. The ZDHC Supplier Platform shares necessary documents with the Approved Reviewer (this takes 1-2 business days).
5. The Approved Reviewer conducts an initial assessment (taking 3-5 business days).
6. If needed, the Approved Reviewer requests clarifications from the Supplier (this may take 1-2 weeks).
7. The Supplier provides additional information to the Approved Reviewer.
8. The Approved Reviewer completes the full review (the total review process takes 2-4 weeks).
9. The Approved Reviewer submits the assessment to the ZDHC Supplier Platform (within 1-2 business days).
10. The ZDHC Supplier Platform processes the results (taking 3-5 business days).
11. The ZDHC Supplier Platform updates the certification status for the Supplier.
12. If improvements are needed, feedback is provided to the Supplier.

Stay Informed and Connected

The field of sustainable chemical management is constantly evolving. As a ZDHC Level 2 reviewer, it's crucial to stay informed about the latest developments, updates to ZDHC criteria, and best practices in the industry. Regularly revisit these articles and stay connected with ZDHC through the official communication channels to ensure you're always up-to-date.

Need Further Assistance?

While this guide aims to be comprehensive, we understand that you might encounter situations not mentioned. If you have any questions or need further clarification, please contact ZDHC using the official communication channels outlined in this guide.