Effective communication is crucial for ZDHC Level 2 reviewers. It's important to understand and use the correct channels for different types of communication. Here's a comprehensive guide:

1. Primary Communication Channels:
   • Email is the main and official channel for communication with ZDHC.
   • Use the following email addresses:
     • info@implementation-hub.org
     • vdhoek@zdhc.org
2. Importance of Using Official Channels:
   • These are the only official channels accepted by ZDHC for reviewer communication.
   • All important correspondence should go through these email addresses.
3. Do Not Use Customer Support:
   • Avoid communicating via ZDHC customer support channels.
   • Customer support does not have access to supplier reviews due to privacy reasons.
4. Types of Communication:
   • Use these channels for: a) Submitting completed reviews b) Asking questions about the review process c) Reporting potential conflicts of interest d) Seeking clarification on ZDHC criteria e) Reporting technical issues with review tools
5. Response Times:
   • Typical response times are within 1-2 business days.
   • For urgent matters, clearly mark your email as "Urgent" in the subject line.
6. Documentation:
   • Keep records of all your communications with ZDHC.
   • This can be helpful for future reference or if any issues arise.
7. Professionalism in Communication:
   • Always maintain a professional tone in your emails.
   • Be clear and concise in your communication.
8. Confidentiality:
   • Remember that all communication about specific reviews is confidential.
   • Do not share details of your correspondence with suppliers or other parties.
9. Language:
   • Communications should be in English unless otherwise specified.
   • If you need to communicate in another language, please confirm this with ZDHC first.
10. Feedback and Suggestions:
    • These channels are also appropriate for providing feedback on the review process or suggesting improvements.
11. Technical Issues:
    • If you encounter technical problems with review tools or platforms, report them via these email channels.
12. Updates and Announcements:
    • ZDHC may use these email addresses to send important updates or announcements to reviewers.
    • Regularly check your email and ensure ZDHC addresses are not filtered as spam.
13. Out-of-Office Notifications:
    • If you'll be unavailable for an extended period, inform ZDHC via these channels.
14. Escalation Process:
    • If you don't receive a response within the expected timeframe, you can follow up using the same email addresses.

Remember, maintaining clear and proper communication through these official channels ensures efficiency, confidentiality, and proper documentation of all reviewer interactions with ZDHC. Always err on the side of caution and use these official email channels for any ZDHC-related communication.