Effective communication with suppliers is crucial for a smooth and successful ZDHC Level 2 review process. Here are some guidelines:

1. Set expectations:
   • Clearly communicate the review timeline (typically 2-4 weeks).
   • Explain your process for requesting additional information or clarifications.
2. Be professional and respectful:
   • Maintain a courteous and professional tone in all communications.
   • Respect the supplier's time and respond to their queries promptly.
3. Use clear language:
   • Avoid jargon or overly technical language that might confuse the supplier.
   • If technical terms are necessary, provide clear explanations.
4. Request clarifications:
   • If you need additional information, be specific about what you need and why.
   • Provide a reasonable timeframe for the supplier to respond.
5. Provide context:
   • When asking questions, provide context to help the supplier understand the relevance to the ZDHC Level 2 requirements.
6. Be available:
   • Offer multiple ways for the supplier to contact you (e.g., email, phone).
   • Respond to supplier queries within 1-2 business days.
7. Document communications:
   • Keep a record of all communications for reference and transparency.
8. Final communication:
   • Once you've submitted your review, inform the supplier that the process is complete on your end.
   • Remind them that ZDHC will communicate the final results.

Remember, your role is not just to assess but also to help suppliers understand the ZDHC Level 2 requirements better. Clear, professional communication is key to achieving this goal.