Obtaining and understanding the review package is a crucial step in the ZDHC Level 2 review process. Here's what you need to know:

1. Requesting the package:
   • After claiming a review, email vdhoek@zdhc.org or info@implementation-hub.org to request the review package.
   • Include the supplier's name and the review ID in your email.
2. Receiving the package:
   • The package will be sent to you via email, usually within 1-2 business days.
   • Ensure you have a secure method to download and store the package contents.
3. Contents of the review package:
   1. Supplier's answers: A comprehensive document containing the supplier's responses to the Level 2 assessment questions.
   2. Submitted files: All supporting documents and evidence uploaded by the supplier. These may include policies, procedures, certifications, and other relevant documentation.
   3. Conflict of interest form: A form you must complete to declare any potential conflicts of interest with the supplier.
   4. Excel review template: The template you'll use to conduct and document your review.
   5. Review guidelines: A document outlining ZDHC's expectations and best practices for conducting the review.
4. Handling the package:
   • Treat all contents as confidential.
   • Store the package securely and do not share it with unauthorised parties.
5. Reviewing the package:
   • Familiarise yourself with all components before starting the review.
   • Check that all necessary documents are included and readable.
6. Conflict of interest check:
   • Complete the conflict of interest form immediately.
   • If you identify any potential conflicts, contact ZDHC promptly for guidance.

Remember, the review package contains sensitive information. Always handle it with care and in accordance with ZDHC's confidentiality guidelines. If you're missing any components or have questions about the package contents, don't hesitate to reach out to ZDHC.