ZDHC Level 2 reviewers often encounter various challenges during the review process. Here's a table outlining common issues and strategies to address them:
| Challenge | Description | How to Address |
|---|---|---|
| Improperly uploaded files | Evidence files are missing, corrupted, or irrelevant |
|
| Facility doesn't meet requirements | The supplier's practices fall short of ZDHC Level 2 standards |
|
| Facility has chosen the wrong path | e.g., Claiming no wastewater when evidence suggests otherwise |
|
| Supplier has answered wrong questions | e.g., Indirect discharger answering direct discharger questions |
|
| Incomplete or vague responses | Supplier provides insufficient detail in their answers |
|
| Inconsistent information | Different parts of the submission contradict each other |
|
| Outdated documentation | Supplier provides old or expired certificates or policies |
|
| Language barriers | Documentation provided in a language you're not fluent in |
|
| Technical issues with Excel template | Formatting issues or macro errors in the review template |
|
| Supplier unresponsive to queries | Facility doesn't respond to requests for clarification |
|
This table covers a range of common challenges that ZDHC Level 2 reviewers might face, along with practical strategies to address each issue. Remember, when in doubt about how to handle a particular challenge, it's always best to consult with ZDHC for guidance.