This article explains what happens to a ClearStream project after the laboratory submits results, covering the Pending supplier review, Accepted, Completed, and Rejected stages on the My Projects board.
01/ Introduction
Once a laboratory has submitted and locked test results, the project moves out of the Reporting column and into the final stages of the workflow. What happens next is determined by the supplier's decision. Laboratories do not need to take any action during this period, but understanding what each outcome means helps you manage your project board and respond if results are sent back for correction.
The My Projects board has four possible end states: Accepted, Completed, Rejected, and — if results are sent back for correction — a return to Reporting.
02/ Stage: Pending supplier review
After you submit results, the project card moves to the Pending supplier review column. The supplier has 14 days to review the results and make a decision. During this period:
- The results are locked and cannot be edited by the laboratory.
- You do not need to take any action.
- You can view the submitted results at any time by clicking the project card.
If the supplier does not respond within 14 days, the results are automatically accepted.
Tip: You can monitor the project card in the Pending supplier review column. Any decision by the supplier — or the auto-acceptance at the end of the 14-day period — will automatically move the card to the Accepted column.
03/ Outcomes
Scenario 1: supplier accepts, or 14 days expire — project moves to Accepted
If the supplier accepts the results, or if the 14-day review period expires without a decision, the project card moves to the Accepted column. The ClearStream Report is generated automatically, and the supplier can download it. The results are published and made visible to the supplier's connected stakeholders.
The laboratory is notified when the supplier accepts, and when the project moves to Accepted via auto-acceptance.
From the laboratory's perspective, the project is complete. The card remains in the Accepted column permanently and cannot be removed.
Scenario 2: supplier sends results back — project returns to Reporting
If the supplier declines the results and selects the option to send them back for correction, the project card returns to the Reporting column. The laboratory is notified immediately, along with the reason provided by the supplier.
- Open the project card in the Reporting column.
- Review the supplier's reason for sending the results back.
- Make the necessary corrections to the relevant parameter entries.
- Re-submit and lock the updated results.
There is currently no limit on how many times results can be sent back and resubmitted.
Scenario 3: supplier declines entirely — project moves to Completed
If the supplier declines the results without sending them back for correction, the project card moves to the Completed column. The project is closed, and no ClearStream Report is generated for this cycle.
The laboratory is notified when the supplier makes this decision. The card remains in the Completed column permanently and cannot be removed.
Note: A full decline is initiated solely by the supplier. If you believe a project has been declined in error, contact ZDHC.
04/ About the Rejected column
The Rejected column is distinct from both Accepted and Completed. It is used for a specific earlier scenario: when a laboratory declines an incoming testing request at the New request stage — before the project has begun. A project card appears in the Rejected column when you decline a supplier's request, not when a supplier declines your submitted results.
Rejected project cards are permanent and cannot be removed.
05/ Project permanence
Projects cannot be deleted from the My Projects board. Once a project reaches a final stage — Accepted, Completed, or Rejected — it remains on the board permanently. This ensures a complete and auditable record of all testing activity.