This article explains how ZDHC Signatory Formulators can use a voucher when managing their ChemCheck subscription in the ZDHC Gateway.
01/ Before you start
Contact the ZDHC Customer Support Team at support@zdhc.org before starting your subscription or renewal, ideally at least 30 days before your current subscription expires. The applicable Signatory payment should preferably be completed before requesting the voucher.
02/ Steps
- Contact the ZDHC Customer Support Team and inform them that your organisation is a ZDHC Signatory chemical formulator and requires a voucher for its ChemCheck subscription. Ideally, the Signatory payment for the relevant year should already have been completed before requesting the voucher.
- Wait for the ZDHC Customer Support Team to provide the applicable voucher code. The voucher can be used only once.
- Once you have received confirmation, access the ChemCheck subscription checkout in the ZDHC Gateway.
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Enter the voucher code provided by ZDHC during checkout. Then, click apply.
- Check that the voucher has been successfully applied before completing the transaction.
- Complete the checkout process. When the voucher has been applied correctly, the applicable €0 invoice should show the amount after the discount.
03/ Tips & Notes
Important: Please contact the ZDHC Customer Support Team before starting the subscription or payment process to ensure the voucher can be applied correctly. If the voucher is not processed as intended, or if checkout is completed too early, the invoice may not be generated correctly.
If you are unsure whether the voucher has been applied, please do not complete checkout; contact ZDHC Customer Support for assistance. You can also include screenshots of the steps or messages shown on your screen to help the team review your case.