This article explains how admin users can update their organisation's details on the ZDHC Gateway.

01/ Introduction

Organisation details, such as your organisation's name, address, contact information, and other registration fields, can be edited by admin users after registration. Changes take effect immediately.

Some fields are locked and cannot be changed through the edit panel:

• Organisation Name and Legal Name: these require a formal change request submitted to ZDHC Customer Support. See Changing your organisation's name or legal name below.
• Organisation Type, Gateway ID, Created date, Updated date: these are system-managed fields and cannot be changed by organisation admins.

02/ Prerequisites

• You must be an admin user of the organisation.
• Your organisation must be active.

03/ Steps

1. Navigate to your Organisation Profile page from the organisation navigation.
2. Click Edit next to the section you want to update.
3. Make your changes. All mandatory fields are marked with an asterisk (*).
4. Click Save to apply your changes.

04/ Changing your organisation's name or legal name

Name and Legal Name changes require a formal request to ZDHC Customer Support. They cannot be changed directly in the edit panel.

1. Open the Edit Organisation Profile panel (see steps above).
2. Click the link "Request name or legal name change via ZDHC Customer Support" in the Name or Legal Name field.
3. Fill in the new values, provide a reason for the change, and optionally attach an evidence document.
4. Tick the confirmation checkbox and click Submit request.

ZDHC will review the request and process the change manually. You will receive a confirmation email when your request is received.