Formulators wanting to use the ZDHC Gateway and its functionalities, need to be on a subscription plan at all times. You can find information on how this works and why it is important below. In case you have not registered on the Gateway yet and you want to read more about the initial process click here.
01/ Reviewing, upgrading or renewing your subscription
You can either renew based on an existing subscription or upgrade your subscription during renewal. You will automatically be subscribed for one year if you upgraded your subscription. However, if you’re subscribed to a Pro subscription and want to upgrade, the start date and expiry date of your existing subscription won’t change. Once expired, you will be registered to the upgraded subscription you’ve purchased. If you have not renewed your subscription by the time your old one expires, you will be directed to the subscription page when you log in. In case your subscription is not close to expiration, you still have the option to upgrade your subscription by adding more products.
Follow the steps below to learn how to renew and upgrade:
- Click on the user icon at the top of the page
- Click on Subscription Settings to look up your current subscription plan.
- If your subscription is close to expiration, you will see a RENEW SUBSCRIPTION button in the right corner. If your subscription is still active, you will see an UPGRADE SUBSCRIPTION button in the right corner that allows you to make changes to your current subscription.
- To renew or upgrade your subscription, you can now select a plan and indicate the products needed. To download the current pricing list, click on the hyperlink.
- Choose between Pro-Plan and Contributor-Plan for NEW SUBSCRIPTION.
02/ Payment methods
Review the Subscription, Billing Information and Transaction Log.
Note: An upgrade duration is automatically accounted for by a one-year subscription. If you want to upgrade within the year, the expiry date remains the same.
- Choose your preferred subscription as described above and select the payment method.
a) For Credit Card transactions, follow the steps below.
- Fill out the required fields. For more information on the accepted credit card security code formats, click on the question icon next to Security Code.
- Check the green box to agree to the terms and conditions.
- Click CONFIRM PURCHASE.
b) For Invoice (Wire or Invoice) transactions, follow the steps below.
- Check Invoice-Wire.
- Click CONFIRM PAYMENT.
03/ Frequently asked questions
What is the validity period for a Pro-Plan subscription?
The subscription is valid for 1 year and needs to be renewed annually.
What will be the commencing date for the subscription validity period?
The validity date is based on when your payment is received.
Is there an auto-renew function in place in the ZDHC Gateway or do I need to manually renew the subscription?
There is no auto-renew function and you will need to renew the subscription in your ZDHC Gateway account.
When will I get reminded that my Gateway subscription ends and who will get the notifications?
Reminder emails are sent 28, 21, and 14 days before the subscription expires. During the last week, a reminder is being sent every day. The reminders are sent to the organisation's billing contact you indicated in your organisation's profile.
When can I renew my subscription?
Subscriptions can be renewed as early as 28 days (date of first email reminder) before the subscription ends, so it does not have to be on the expiration date. Note: should you decide to pay with a wire transfer, you are encouraged to renew your subscription earlier to ensure payment is received on time and there is no interruption in service, as payments may take up to 10 days to clear.
What happens if I forget to renew my subscription on time?
If your subscription has not been renewed on time and will expire, then your account will by default go to the Trial subscription. Under the Trial plan, all your published products will be set to private and won’t be visible to your partners anymore.
I am currently in the Pro-Plan subscription, what options do I have when renewing?
You have two options: you can either select "Renew existing” and your current Pro subscription will be renewed or select “New subscription” and have the option to upgrade to a Contributor subscription. You will then, however, need to indicate in the text box why you are applying for the Contributor subscription.
Who is eligible for a fee discount?
Formulators who are ZDHC Contributors can apply for a discount by requesting the Contributor-Plan subscription. They are eligible for a 100% discount on the ZDHC Gateway Annual Access Fee.
I am currently in the Pro-Plan subscription and eligible for a fee discount. Will I receive that discount again upon renewal?
Yes, but this will not happen automatically. When renewing your subscription, you will need to indicate the reasons why you are eligible for a discount when selecting the Pro-Plan upon selecting “New subscription”. Please also note that the ZDHC Customer Support Team will need to review it again. Once approved you will receive an email notification and finalise the renewal of your subscription.
After my subscription has expired and has been downgraded to the Trial Plan, will my previously published products be automatically published again upon Pro/Contributor subscription renewal?
No, they will need to be published manually again.
When finalising my subscription, will I receive an invoice automatically?
No, you will not receive an automatic invoice. When you finalise your subscription in the Gateway, the total amount of your fees will be displayed and you will be asked to make the payment directly. In addition, you can select the option to have an invoice generated which you can then download for your archiving purposes.
Can you increase the number of total products to be published during your subscription?
Yes, that is possible. To increase the total number of products you can publish on the ZDHC Gateway you will need to upgrade your current subscription. In your Subscription Settings, select “Upgrade Subscription”. Complete the form and make the payment. The Contributor subscription users will receive a link via email to make payment once the request is reviewed.
Adding more total products to be published leads to a higher threshold for the Annual Access Fee, how will this be calculated during your subscription?
Your subscription upgrade is only activated for the duration that is left on your current subscription. Therefore the cost of the upgrade is the difference between your current and new subscription package, less the prorated cost of the remaining 12-month subscription.