Understanding the roles and responsibilities of each party involved in the ZDHC Supplier to Zero Level 2 Certification process is crucial for a smooth experience. Here's a breakdown:

Supplier Responsibilities:

1. Complete and submit the Level 2 application accurately.
2. Choose an approved reviewer from the ZDHC Find Your Expert Platform.
3. Contact the chosen reviewer and arrange payment.
4. Provide additional information or clarification if requested during the review.
5. Implement any necessary improvements based on feedback.

Reviewer Responsibilities:

1. Set clear fees and payment terms for their services.
2. Conduct a thorough evaluation of the supplier's application.
3. Request additional information or clarification when needed.
4. Complete the review within the agreed timeframe (typically 2-4 weeks).
5. Provide a comprehensive assessment of the supplier's compliance with Level 2 standards.
6. Submit the completed review to ZDHC for processing.

ZDHC Responsibilities:

1. Maintain the platform for application submissions.
2. Provide a list of approved reviewers on the Find Your Expert Platform.
3. Share necessary documents and files with the chosen reviewer.
4. Process the review results submitted by the reviewer.
5. Update the supplier's certification status on the platform.

Remember, good communication between all parties is essential for a successful certification process. If you're unsure about any aspect of your responsibilities, don't hesitate to ask your reviewer or contact ZDHC Customer Support.