Vouchers on the Voucher Platform can exist in several states throughout their lifecycle. Understanding these states is crucial for effectively managing your vouchers and ensuring they are utilised to their fullest potential. Below are the definitions and implications of each voucher state:

Voucher Status Explained

Available

Vouchers in the 'Available' state are ready to be issued and have not yet been allocated to a recipient. These vouchers are waiting to be used and are fully valid. Users can issue these vouchers to organisations or individuals as needed. They remain in this state until issued and subsequently used or until they reach their expiration date.

Used

A 'Used' voucher has been redeemed by the recipient for its intended purpose. Once a voucher is used, it cannot be reused or reissued. This state indicates that the voucher has successfully contributed to its intended use, such as accessing a product or service within the ZDHC ecosystem.

Expired

Vouchers become 'Expired' when they reach their designated expiration date without being used. Expiration dates are set to ensure the timely use of vouchers within the operational timelines of products and services. Expired vouchers are no longer valid and cannot be issued, used, or retracted. They represent a missed opportunity for utilisation within the designated timeframe. However, all expired product vouchers are returned and can be issued again.

Cancelled or Retracted

Vouchers withdrawn from the initial recipient are returned to the issuer's pool of available vouchers. This corrects the term to 'Retracted', indicating vouchers that the issuer has reclaimed for potential reallocation. The retraction process allows these vouchers to become available again for issuance. This flexibility is crucial for efficient voucher management, as it enables the reallocation of unused vouchers to different recipients, ensuring resources are utilised effectively.