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  1. Stichting ZDHC Foundation Help Centre
  2. Supplier Platform
  3. About Supplier to Zero
  4. User Journey & Getting Started
Knowledge base

 

Continue the journey to demonstrate excellence in implementing the ZDHC CMS Framework. Follow the steps below to learn more about the process.

  1. Log in to the ZDHC Supplier Platform with your ZDHC Gateway account information.
    Please check the ZDHC Gateway if you do not have an account.

    Screenshot showing the ZDHC Gateway login page with input fields for username and password
  2. Start the Supplier to Zero Level 2 evaluation.
    Answer all questions to collect recommendations.

    Screenshot showing the Supplier to Zero Level 2 evaluation start page with options to begin the assessment
  3. Upload file evidence for each question that requires this.
    Follow the file upload requirements to make sure the correct files are uploaded.
    ⚠️ If you cannot upload a file, indicate you have not implemented the requirement (yet).

    Screenshot showing the file upload interface with options to upload evidence documents

    Keep track of all uploaded files for the assessment from the Uploads page.

    Screenshot showing the uploads tracking page with list of submitted documents
  4. Review all collected recommendations from the Recommendations page.

    Screenshot showing the recommendations summary page with improvement suggestions

    Download the PDF overview with all recommendations to keep track of all recommendations.

    Screenshot showing the PDF download option for recommendations overview
  5. Implement all the recommendations.
    Use the guidance material and templates available on the Supplier Platform.

  6. Update your answers in the evaluation.
    It is necessary to indicate you have implemented all recommendations!
    ⚠️ Ensure you have uploaded all the correct files; it is impossible to change them after submitting!

    Screenshot showing the answer update interface with warning about file submission finality
  7. Click on 'Submit' to submit the level.
    It is only possible to submit once all the evaluation points are answered correctly.

    Screenshot showing the submission button and completion requirements
  8. Pay the Platform and Certification Fee
    Enter your facility information and select any payment method.
    If you have a voucher, select this option as a payment method.

    Screenshot showing payment options interface with voucher selection highlighted
  9. Choose and Contact a Reviewer

    1. Visit the ZDHC Find Your Expert Platform to select an approved third-party reviewer
    2. Contact your chosen reviewer to discuss their fees and timeline
    3. Make payment arrangements directly with the reviewer
  10. The Review Process

    1. Pass: Congratulations! You demonstrate meeting Level 2 requirements.
    2. Improvement needed: The reviewer has some questions or requires some improvements.
      The reviewer will contact you directly.
    3. Fail: Unfortunately, you do not meet the requirements for Level 2. You have to do the level again.
  11. Download your certificate!
    At Level 2, there is a document review. The outcome of the review determines whether you receive a certificate. Your certification will be valid for 365 days upon successful completion.

Effective June 2023, some of the terminology is changed to align with the 2030 Impact Strategy. Certification levels within Supplier to Zero for non-signatory suppliers terminology has changed from Foundational, Progressive, and Aspirational Level to Supplier to Zero Levels 1, 2, and 3.

For more information regarding the updated terminology, please refer to the following Knowledge-Base article: New Terminology.

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  • ZDHC Supplier to Zero - Level 2 Certification
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  • How is each Supplier to Zero level assessed?
  • What are the prerequisites for each Supplier to Zero level?
  • How to get started with Supplier to Zero?
  • Getting a Supplier to Zero Level 1 certificate
  • Where to watch an instruction video for Supplier to Zero?
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