Key Information for Your Level 2 Journey
1. Choosing Your Reviewer
- Reviewers set their own fees - contact them directly for pricing
- Find approved reviewers on the ZDHC Find Your Expert Platform
- Ensure the reviewer understands your facility's languages
2. Application Process
- Complete the Level 2 application on the ZDHC platform
- Submit your application
- Select your third-party reviewer
- Contact the reviewer to start the process
- The reviewer evaluates your submission
3. Important Things to Remember
- You can't modify answers or replace files after submission
- You can share additional files with the reviewer if needed
- Reviewers get full access to your submitted information
- Changing reviewers after submission is generally not possible
- The review typically takes 2-4 weeks, after accepting, but may vary
4. After the Review
- The reviewer submits their assessment
- ZDHC processes the results and updates your certification status
- If you don't meet requirements, you'll receive feedback for improvement
- You can reapply in the future - there's no limit on applications
- Successful Level 2 certifications are valid for one year
Frequently Asked Questions
Q: How much is the verification fee?
A: Verification fees are set by individual third-party reviewers. We recommend contacting reviewers directly for their pricing.
Q: Is Level 2 certification required for Level 3?
A: No, Level 2 is not a prerequisite for Level 3 certification.
Q: Can I apply for Level 2 without completing Level 1?
A: Yes, but we recommend familiarising yourself with Level 1 requirements as they form the foundation for Level 2.
Q: How long does the review process typically take?
A: Generally, it takes 2-4 weeks, but this can vary depending on the reviewer and the completeness of your application. Discuss the timeline with your chosen reviewer.
Q: What happens if my application doesn't meet the Level 2 requirements?
A: The reviewer will provide feedback on areas for improvement. You can work on these areas and reapply in the future.
Q: Is there a limit to how many times I can apply for Level 2 certification?
A: No, there's no limit. However, each application requires payment of the applicable fees.
Q: How long is the Level 2 certification valid?
A: Level 2 certification is typically valid for 365 days from the date of issuance.
Q: Can I use my Level 1 certification documents for Level 2?
A: While some documents may be relevant, Level 2 has additional requirements. Review the Level 2 criteria carefully to ensure you provide all necessary information.
Q: What if I need to update information during the review process?
A: You can't change submitted answers, but you can share additional files with the reviewer. Communicate any updates or clarifications directly with your reviewer.
Q: Is on-site auditing required for Level 2 certification?
A: Level 2 certification is usually based on document review. However, some reviewers may request additional verification.
Q: What support does ZDHC offer during the application process?
A: ZDHC provides guidance documents and this Knowledge Base. For specific questions, you can contact ZDHC Customer Support. Remember, your chosen reviewer is also a valuable resource during the process.