This article provides an overview of known issues currently affecting the ZDHC Gateway, together with improvements and development work underway to address them. The information on this page is reviewed and updated regularly as work progresses.

Last updated: 10 September 2026

01/ Known Issues

Certificate & compliance data accuracy

Affected stakeholders: Chemical Formulators, ZDHC MRSL Certifiers / Certification Bodies, Brands / Retailers

• Certificate and conformance status
  We are working to ensure certificate and conformance status is displayed consistently across product pages, the certifier view and CtZ tiers.
• Third-party certificate data in ChemCheck reports
  We are improving the accuracy of third-party certificate information displayed in ChemCheck report PDFs.
• ZDHC MRSL standards migration
  We are completing the migration of ZDHC MRSL standards for a small number of Certification Bodies to the ZDHC Gateway.

Account access & communications

Affected stakeholders: All stakeholders

• Password reset
  We are improving the consistency and reliability of the password reset process, including around platform updates.
• Invitation emails and registration
  We are addressing invitation email delivery and registration errors affecting a small number of organisations.
• Account lookup and email updates
  We are improving account lookup functionality so email-based searches and profile email updates work reliably.

ClearStream data & reporting

Affected stakeholders: Suppliers, Wastewater Laboratories

• Cycle IDs and test groups
  We are improving how ClearStream cycle IDs and test groups are displayed to ensure listings are clear and accurate.
• Wastewater report data
  We are completing discharge volume and disposal pathway information in Supplier wastewater reports.
• CtZ classification
  We are correcting the classification of certain undetected test results based on CtZ levels.
• Laboratory records and parameter exports
  We are consolidating duplicate laboratory records and improving the accuracy of parameter export files.
• Manual parameter entry
  We are improving the manual parameter entry process, including the ability to change a selected test method.

ChemCheck & bulk operations

Affected stakeholders: Chemical Formulators, ZDHC MRSL Certifiers / Certification Bodies

• SDS downloads
  We are improving the reliability of SDS downloads for a small number of product reports.
• Chemical Formulations search
  We are refining search behaviour, so filters populate correctly by default.
• Chemical Formulator Registration
  We are correcting a form validation issue affecting the chemical formulator registration process.

Data Hub & connections

Affected stakeholders: Brands / Retailers, Vendors, Suppliers

• Organisation connections
  We are completing a platform-wide re-import to ensure organisation connections are fully up to date.
• InCheck bulk report downloads
  We are improving the reliability of InCheck bulk report downloads in Data Hub.

02/ Product Development Roadmap

The following development work is currently planned or in progress. Scope and timing may change as development continues.

Major features

• Data Hub for Brands
  Data Hub is being rebuilt to provide Brands with a single place to view supplier performance across ChemCheck, InCheck, ClearStream, Supplier to Zero, and Vendor to Zero, with search, filtering, and drill-down functionality.
• Organisation Connections export
  A new export functionality will allow Brands and Vendors to download their full connection data to Excel, including identification, wastewater and ClearStream status, chemical inventory and InCheck data, Supplier to Zero information and related fields.
• API access for InCheck Solution Providers
  New API endpoints will allow Solution Providers to request Supplier registration invitations and accept or decline InCheck reports programmatically, reducing the need for manual processing.
• Zeddy updates
  Our in-platform assistant is being developed to help users find answers without leaving the ZDHC Gateway.

Improvements in development

• Connections visibility
  Connections will show which ZDHC Gateway tools a supplier uses, helping Brands understand tool coverage at a glance.
• ClearStream upload guidance
  Wastewater Laboratories will receive clearer guidance on valid values when uploading wastewater test method data, helping reduce failed CSV uploads.
• Performance and reliability
  Work is underway to improve PDF generation and Data Hub performance, particularly on high-traffic pages.
• Platform consistency
  Error messages, icons, layouts and page widths are being reviewed to provide a more consistent experience across the ZDHC Gateway.
• ChemCheck downloads
  ChemCheck downloads will be available to relevant team members without requiring admin access.
• ClearStream cycle closure
  Suppliers will have a clearer process to close a ClearStream cycle when testing does not apply.
• ClearStream laboratory requests
  The laboratory request view will transition to a searchable, paginated table, making it easier to manage more requests.
• Certification Body standards view and exports
  Certification Bodies will have a clearer view of the standards associated with their organisation, along with additional filtering options for product exports, including level, region, substrate, and chemical formulator.
• Bulk certification and formulation matching
  Bulk matching will also take the chemical formulator name, along with the product ID and product name, into account to improve matching accuracy.
• Bulk ChemCheck report downloads
  File and folder names in bulk ChemCheck report downloads will be updated to make downloaded content easier to identify.
• Product portfolio sorting
  The sort order will be preserved when navigating between pages in the product portfolio results.

03/ Fixing missing or incorrect data

• Pending connections
  A platform-wide re-import is being completed to restore organisation connections that did not fully carry over.
• Search matching
  Formulation search will also match against the chemical formulator name, and chemical formulator filters will populate correctly by default.
• Certificate accuracy
  We are addressing cases where expired certificates may still appear as active across product, certifier and CtZ views.
• Duplicate records
  Duplicate laboratory and organisation records are being consolidated to support more accurate connections and reporting.

Note: The information on this page reflects current development priorities and known issues. Scope and timing may change as work progresses.