This article provides an overview of known issues currently affecting the ZDHC Gateway, together with improvements and development work underway to address them. We review and update the information on this page regularly as work progresses. Timings are indicative and show when we expect a change to be available. Priorities can shift, so please treat them as a guide.

Last updated: 03 November 2026

Our priority: Data Hub for Brands

The rebuilt Data Hub remains our main focus. It gives brands one place to follow supplier performance across ChemCheck, InCheck, ClearStream, Supplier to Zero and Vendor to Zero, and to get that data out of the ZDHC Gateway in the format they need. The steps below are well underway and will become available in stages:

• Organisation Connections export. Export your full connection data in one file, with clear labels that match what you see on the platform. (in the coming weeks)
• Redesigned supplier overview. A clearer supplier table with simpler filtering and sorting. (in the coming weeks)
• Separate Suppliers and Vendors pages, so each overview only shows what applies. (in the coming weeks)
• Bulk report export. Export reports for a set of suppliers in one go, with a page where you collect your downloads when they are ready. (in the coming weeks)
• Choose your format. Pick PDF or CSV per report type when downloading. (in the coming weeks)
• Verified InCheck and Supplier to Zero shown alongside the other modules in the supplier overview. (before the end of the year)
• Connections at a glance. See your connection status in search results and on organisation profiles, and which ZDHC Gateway tools a connected organisation uses. (in the coming weeks)

Timeline at a glance

Known Issues

Areas we are actively improving, with the fix already planned. Grouped by theme, with the stakeholders each one affects.

Certificate & compliance data

Affects: Chemical Formulators, MRSL Certifiers / Certification Bodies, Brands / Retailers

• We are making sure every view shows the same, current certification for a product, including when it has more than one certificate. (in the coming weeks)
• We are improving ChemCheck reports, so they read more clearly and are easier to download from every region. (before the end of the year)
• We are making certification status clearer across the platform, including how expired certificates are shown. (before the end of the year)

InCheck reports

Affects: Suppliers, Brands / Retailers

• We are aligning how conformance levels are shown across InCheck screens and reports, so each product shows the same level everywhere. (in the coming weeks)

Account & organisation management

Affects: All Stakeholders

• We are improving organisation registration and correction requests so applicants always get clear confirmation and the latest documents are kept. (before the end of the year)
• We are making sign-in smoother after a password reset, and improving support for non-Latin characters. (before the end of the year)

ClearStream data & reporting

Affects: Suppliers, Laboratories

• We are making the ClearStream Report PDF more consistent, so every summary in the report tells the same story. (in the coming weeks)
• We are improving the ClearStream CSV export so it contains the full analytical and wastewater results. (before the end of the year)

Subscriptions & billing

Affects: Chemical Formulators, Suppliers, Laboratories

• We are improving renewals, so your subscription, tier and reminders always match your billing period and renewal setting. (before the end of the year)

Product Development Roadmap

What we are building for the rest of the year, described by the value it delivers. Data Hub for Brands is covered on the first page.

Major features

• Verified InCheck: a simpler way to verify InCheck reports, with your verification history in one place. (in the coming weeks)
• Excel for ZDHC Approved Wastewater Laboratories: work with ClearStream test parameters in Excel instead of CSV. (in the coming weeks)
• Two-factor authentication for extra account security. (in the coming weeks)
• Supplier to Zero certificates: a certificates page for suppliers with history and download. (in the coming weeks)
• Organisation hierarchy: link related organisations, such as a group and its sites, with approval on both sides. (before the end of the year)
• Safety Data Sheets (SDS): more ways for formulators to share SDS information, and the option for logged-in users to request an SDS from the product page. (before the end of the year)
• API access for InCheck Solution Providers: use the API to manage supplier invitations and InCheck reports (before end of the year)
• Product classification in APIs, so integrations can work with product categories and substrates. (before the end of the year)

Improvements

• Clearer certification details on the product page. (in the coming weeks)
• Certification bodies can export the products assigned to them. (before the end of the year)
• A fuller ClearStream cycle history, with easier access to completed reports. (in the coming weeks)
• Clearer subscription settings, including control over auto-renewal. (before the end of the year)
• Search improvements, with more information and filters in the results. (before the end of the year)
• A clearer invitations overview for organisation admins. (before the end of the year)
• A clearer payment journey, with guidance for laboratories paying on behalf of suppliers. (before the end of the year)
• Platform-wide usability updates. (before the end of the year)