Some performance criteria have to be met to achieve a specific performance level. These are called mandatory performance criteria. This article explains what they are and how they affect your level.
What a mandatory performance criteria is
It is a performance criteria that has to be met for a level to be reached.
If you do not meet it, that level cannot be achieved, even if the rest of your answers are good enough.
Why they exist
To achieve Levels 2 and 3, facilities are not required to score 100%; meeting the 80% threshold is sufficient.
Without an extra rule, a facility could reach a level while missing something essential. Mandatory performance criteria prevent this. They have to be met, whatever your percentage is.
Level 1: everything is mandatory
Level 1 requires 100% achievement. This means all Level 1 performance criteria are mandatory by default.
You will not see a special label on Level 1 performance criteria on the Supplier Platform, because each one of them is already required.
Levels 2 and 3: specific performance criteria are marked
Some requirements carry a label showing that they are mandatory for Level 2, for Level 3, or for both.
If a marked requirement is not met at that level, your result stops at the level below, even if your percentage is 80 or higher.
What to do with this information
If you would like to achieve a higher level for your Supplier to Zero assessment, when you plan improvements, look at the mandatory requirements first.
If your level is lower than your percentage suggests, check the mandatory requirements and ensure that you meet those before considering others.