To report a bug or any technical issue you encounter on the Voucher platform, follow these steps to ensure your report is addressed efficiently:
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Detailed Description: Begin by gathering a detailed description of the bug, including the specific actions that led to the issue, any error messages received, and the exact location within the platform where the bug occurred. The more details you provide, the easier for the technical team to replicate and address the issue.
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Screenshots or Screen Recordings: If possible, take screenshots or a screen recording of the bug in action. Visual evidence can significantly aid in diagnosing the problem more quickly and accurately.
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Contact Support: Reach out to the platform's support team directly to report the bug by emailing the support team directly to support@zdhc.org.
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When composing your email or support ticket, include a detailed description of the bug, attach any screenshots or recordings, and specify the type of device and browser (including versions) you were using when the bug occurred. This information is crucial for troubleshooting.
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Follow-up: You will receive a confirmation or ticket number after submitting your bug report. Keep this for your records and use it in any follow-up communications. The support team may contact you for further information or to inform you of the bug's resolution status.