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  1. Stichting ZDHC Foundation Help Centre
  2. Voucher Platform
  3. Checkout & Invoices
Knowledge base

To locate and manage your invoices within the Voucher Platform, please follow the below instructions. This process ensures easy access to all your financial transactions associated with the platform, including detailed information on each invoice's payment status.

Steps to Find Your Invoices

  1. Access the Invoices Page: Navigate to the 'Invoices' section.

  2. Review Your Invoices: On the 'Invoices' page, you will be presented with a comprehensive list of all invoices associated with your account. Relevant details, including the date of issue, the amount, and the specific services or products billed, usually accompany each invoice.

  3. Check Payment Status: You can see the current payment status for each invoice. This could include statuses such as 'Paid', 'Pending', or 'Overdue'. If you see a status indicating that a bank transfer is pending, the payment has been initiated but not yet completed.

  4. Download Invoices: The platform lets you download individual invoices for your records. Look for a download button or link associated with each invoice. Clicking this will allow you to save a copy of the invoice to your device for future reference or accounting purposes.

Additional Tips

  • Regular Monitoring: Regularly check the 'Invoices' page to stay updated on your payment status, especially if you are awaiting confirmation of a bank transfer or other forms of payment.

  • Query Unusual Activity: If you notice discrepancies or have questions about a specific invoice, do not hesitate to contact the platform's support team for clarification.

  • Keep Records: It's a good practice to download and keep records of all invoices for your financial tracking and in case of any disputes or queries regarding the services provided.

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