It is possible to unsubmit a level while the payment process is not complete. To unsubmit the level, you must delete the invoice opened when a level is submitted.

In the payment process

In the payment process, click on 'Cancel Invoice' to cancel the invoice.

If you are already in step 2, you need to click 'Back to invoice address' to cancel the invoice.

How to enter the payment process

On the dashboard, you can click on 'Continue Payment Process' to continue the payment process. Follow the steps above to proceed.

How to change the payment method after submission?

It may be necessary to change the payment method and cancel the invoice. This could happen also when you would like to apply a voucher for your payment.

If you have selected 'Credit Card' or 'PayPal' as payment options, you can cancel the invoice by following the steps above.

If you have selected 'Bank Transfer' as payment option, we need to manually cancel your invoice. In this case, it is necessary to contact ZDHC Customer Support.