It is possible to unsubmit a level while the payment process is not complete. To unsubmit the level, you must delete the invoice opened when a level is submitted.
In the payment process
The invoice address form contains the following required fields:
- Name (Company) *
- Address *
- ZIP Code *
- City *
- Location *
- Country/VAT Type * (dropdown selection)
- VAT No (if applicable)
Two action buttons are available at the bottom:
- A red "Cancel Invoice" button on the left
- A blue "Next" button on the right
In the payment process, click on 'Cancel Invoice' to cancel the invoice.
If you are already in step 2, you need to click 'Back to invoice address' to cancel the invoice.
How to enter the payment process
The payment status page shows:
- Level tabs (Level 1 marked as "Active", Level 2, and Level 3)
- A blue "Payment Incomplete" notification section containing:
- Status message explaining payment is incomplete
- Instructions for canceling and reopening evaluation
- Application number (#4133)
- Two action buttons:
- "Continue Payment Process" (blue button)
- "To Evaluation" (white button)
On the dashboard, you can click on 'Continue Payment Process' to continue the payment process. Follow the steps above to proceed.
How to change the payment method after submission?
It may be necessary to change the payment method and cancel the invoice. This could happen also when you would like to apply a voucher for your payment.
For different payment methods:
- If you selected 'Credit Card' or 'PayPal': You can cancel the invoice using the steps above
- If you selected 'Bank Transfer': Manual invoice cancellation is required - please contact ZDHC Support