The invoice information is available after payment has been completed.Click on your supplier name in the top menu to open the following menu:
Click on ‘Invoices’ to see your invoices for the ZDHC Supplier Platform. It is not possible to get a proforma invoice before starting payment.
You can use the following payment methods:
- Credit card
- ZDHC Implementation Token vouchers
No, the option to use a bank transfer is currently not available.
Suppliers can use Implementation Tokens as a voucher during the submission and payment process. Please select ‘Voucher’ as the payment method.
Note: You can only use Implementation Token vouchers for the solutions for which the voucher is issued, e.g., suppliers can not use a voucher for Supplier to Zero Foundational Level for the Resource Efficiency Module.
Your voucher may be invalid. There can be multiple reasons for invalid vouchers.The following reasons are most common:
- The voucher has expired. If you think there has been a mistake, please contact the issuer of the voucher.
- The voucher has been already used. If you think there has been a mistake, please contact the issuer of the voucher.
- There is a typo on the voucher code. Please recheck the voucher code and enter it again.
The fees stated on the platform exclude taxes. The taxes are calculated separately at the check-out stage.
Please retry paying again, using a different payment method.
No, it is not possible to get a refund.
No, invoices are only provided after payment has been completed successfully.
Please wait while the payment is processed. It can take up to 24 hours to process the payment. If you think the payment is not successful, please contact ZDHC after 24 hours to verify the payment status.