Each applicable performance criterion is evaluated as either:
Meets, or
Does not meet
For selected criteria, partial conformance may be recognised where substantial implementation has been achieved, but minor gaps remain. Partial conformance is permitted only in some cases.
Where permitted, a partially met criterion contributes to the applicable performance-level threshold in the same way as a met criterion. Significant gaps will result in the criterion being evaluated as not met.
Performance criteria that are not applicable to your facility are not included in the calculation of your performance level.
Some criteria are designated as mandatory performance criteria. These represent fundamental practices that must be met before the corresponding performance level can be achieved, regardless of the facility’s overall conformance percentage.
The level-assignment methodology is as follows:
Level 1
To achieve Level 1, the facility must meet all applicable Level 1 performance criteria.
If any applicable Level 1 criterion is not met, the facility will not achieve Level 1. The assessment report may nevertheless be used as a gap analysis to support improvement.
Level 2
To achieve Level 2, the facility must:
Meet all applicable Level 1 performance criteria
Meet all mandatory Level 2 performance criteria
Meet at least 80% of the remaining applicable Level 2 performance criteria in the Input focus area, 80% in the Process focus area, and 80% in the Output focus area.
Level 3
To achieve Level 3, the facility must:
Meet all applicable Level 1 performance criteria
Meet all mandatory Level 2 and Level 3 performance criteria
Meet at least 80% of the remaining applicable Level 2 and Level 3 performance criteria in the Input focus area, 80% in the Process focus area, and 80% in the Output focus area.
The overall Supplier to Zero Performance Level is based on the lowest level achieved across the three focus areas.
If one focus area does not achieve Level 1, the overall assessment will not achieve Level 1.