Every Supplier with access to the ZDHC Gateway can access the Supplier platform for free. You need to use the same login credentials you use for the ZDHC Gateway. Please make sure your ZDHC Gateway supplier profile is up to date.
The Supplier Platform always applies to a single facility site, as the ZDHC Gateway. If you operate multiple facilities, you need to open a single ZDHC Gateway account for each of your facility sites and work with them in Supplier to Zero as single entities. If you are you operating several facilities on one compound we invite you to get in touch with us to discuss how to correctly setup your accounts on the ZDHC Gateway and the ZDHC Supplier Platform. In the ZDHC Supplier Platform, you have to log in to a single facility specified by its unique ZDHC Gateway AID.
If you do not have a user account linked to your facility, your company administrator needs first to invite you to your supplier organisation on the ZDHC Gateway. Please request your company administrator for an invitation. The guide on the Knowledge Base here shows you how to add new users to your Supplier organisation on the ZDHC Gateway.
Your Supplier Profile on the ZDHC Supplier Platform is directly linked to the Supplier Profile on ZDHC Gateway. Therefore, you do not need to register separately on the ZDHC Supplier Platform. To log in to the Supplier Platform, you need to use the same login credentials as for the ZDHC Gateway.
You need to use your ZDHC Gateway credentials. In other words, you can retrieve your login credentials either from the Supplier Platform or the ZDHC Gateway login page. Although you can retrieve your password from both platforms, you can only change it on the ZDHC Gateway. If you have forgotten your password, click on "Forgot password?” on the login page.
Type in your email address or User Name and click on “Retrieve my password”. You will receive an email with instructions to create a new temporary password.
Please note, you can enter your email address in case you forgot your User Name.
You can find your facility’s AID in your Supplier Profile on the ZDHC Gateway.