Yes, you can always see the status of your learners in the Detail View of your session.
The learner can only fill in the feedback survey and do the exam if they have attended the session in full and are marked in the system as having done so. After they have successfully completed the exam (with at least a 75% score) and provided feedback via the feedback survey, they can download the Certificate of Completion in the ZDHC Academy Platform. Learners will also receive an email with their Certificate as an attachment.
Please note, learners have 14 days after completion of an in-person or online training session to complete both post-course questionnaire and examination in order to get their certificate.
If a learner does not pass the exam after two (2) attempts they will not receive a Certificate of Completion. However, they can enrolling for a new in-person or online training session and repeat the course, including the questionnaires and exams. The learner will get their Certificate of Completion when they have fully attended the session and passed the exam.
In this case, the learner will not meet the requirements for obtaining a Certificate of Completion. That being said, they can contact the ATP to reopen two (2) more exam attempts for an additional 14 days. If you receive such requests, please contact email@example.com for assistance. The Academy will process this request for you in the back end system. If the learner meets all training requirements, they will be eligible to receive a Certificate of Completion.
An administrative fee of EUR 70€ applies, and ZDHC will invoice the ATP for such requests. We recommend the ATP to pass on this charge to the learners.