All learners must complete each of the following actions:
Sign-up for one of the online or in-person training sessions organised by an Accredited Training Provider on the ZDHC Academy Platform.
Complete a pre-course questionnaire prior to the training session.
Fully attend the training session.
Complete the post-training survey.
Complete the exam and score 75% or above.
The pre-course questionnaire is not a test and you will not be graded based on your answers. It is designed to allow a trainer to gain an understanding of your confidence in topic(s) directly related to the training course you have signed up for. Based on this information, the ATP can prepare a training session according to learners’ knowledge levels. It is a self-evaluation, so please be honest and fill in the correct fields.
The post-training survey enables learners to provide their thoughts and opinions on the quality of the training course and the Accredited Training Provider (ATP). Your honest opinion will support our continuous improvement efforts with training courses and training providers.
The exam is a formal test that will be graded based on your answers. You will have two (2) attempts to do the exam. The pass rate of the exam is 75% or above and a pass is mandatory to receive a Certificate of Completion. All questions in the exam are compulsory. The exam will be available to you in the ZDHC Academy Platform for 14 days from the moment you have completed an in-person or online training session. After completion your exam result will be available under My Sessions, alongside your certificate, if you are eligible.
If you have not passed the exam after two (2) attempts you will not receive a Certificate of Completion. However, you can enrol for a new in-person or online session and repeat the course, including the questionnaires and exams. You will get your Certificate of Completion upon fully attending the session and passing the exam.
You can contact the ATP, who can reopen two (2) more exam attempts for an additional 14 days. An administrative fee of EUR €70 applies, which is paid directly to the ATP. If you meet all training requirements, you will be eligible to receive your Certificate of Completion.
After you have done the following: completed the pre-course questionnaire and feedback survey, attended an in-person or online session and passed the exam, your certificate will be ready to download on the training platform under My Sessions.
The Certificate of Completion is valid for two (2) years.
Your certificate can be renewed after two (2) years by attending additional training sessions.