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How can I create a new course in the ZDHC Academy?

Take the following steps to create a new training session:

  1. Go to the ATP Admin tab in the menu at the top of the page. The Manage Sessions button will appear, click that button.

  2. Click on Add New Session.

  3. Click on the course you would like to add.

  4. Fill in the course details, with all information, including:

    A. Country and city where your training will be hosted.

    B. Address of the training course.

    C. Select the language that both the course and exam will be held in - this is important as it will affect the language used for the downloadable training materials and exam.

    D. Start and end dates for the training.

    E. Maximum number of seats available.

    F. Training cost - the cost quoted must be inclusive of the ZDHC Academy certification fee.

    G. For a private session, click the Private Session button. A private session will not be publicly listed. This button is only for charter sessions (private sessions that are requested by an individual person or organisation).

    H. Any further description you wish to add

    I. Click Add Session.

  5. When you have clicked Add Session, you will see that your session is added to the list of courses you will be organising. You have the option to review your entry again by clicking the small pencil icon. If everything looks fine, click Publish on the following screen.

  6. After clicking Publish, your training course will be displayed on the ZDHC Academy homepage. This will not apply if you have clicked “Private Session”.

How do I know if a learner has signed up for one of my courses?

When a learner registers for one of your training sessions you will receive an automated email notification that they want to join the session. As of this moment, any communication with the learner regarding course payment will go via you as an ATP, so please make sure to list your contact details when creating a session. The payment will be completed outside of the ZDHC Academy. Once this is done, you will confirm the learner’s reservation in the system via the ”Attendees” button. The learner will receive a confirmation of the registration via an automated email.

A learner has contacted an ATP to say they wish to join a training. How can the ATP invite them to register for a training session?

ATP’s can invite learners to register for training courses they organise. Just follow the steps outlined below:

  1. Go to the ATP Admin tab in the menu at the top of the page and click Manage Sessions.

  2. In the Manage Sessions page, select the relevant training session and click the small people icon.

  3. At the bottom of the course page, you will see an Invite Users to the Session box. Use it to type in the email address(es) of your learner(s).

  4. Then click the Invite button. An email notification will be sent to that email address, inviting the learner to register for this particular course.

  5. You can invite multiple learners at the same time by typing in multiple email addresses. Please note that you must separate every email address by starting a new line for each one.

  6. If a target learner does not have an Academy account, they will also be invited to register for one. Once that is done, they will be able to register for the course.

How can a learner pay the session fee to the Accredited Training Providers (ATPs)?

A learner’s payment for the course will go via you as an ATP, so please make sure to list your contact details when creating a session. Payments are completed directly with the ATP and outside of the ZDHC Academy.

Once this is done, the ATP will confirm the learner’s reservation in the system by clicking the Attendees button. The learner will receive an automated email confirmation of the registration. For training payments and cancellations, the cancellation and payment policy of the ATP applies.

As a trainer, how can I cancel my training session?

Should you need to cancel a training session due to lack of attendees or special circumstances you must take the following steps in the ZDHC Academy platform:

  1. Go to the ATP Admin tab in the menu at the top of the page and click Manage Sessions

  2. In the "Manage Sessions" page, select the relevant training session.

  3. Then click the small dustbin icon.

  4. You will be asked to confirm your wish to cancel the training session.

  5. Click Do cancel this session to confirm.

    It is important to contact all learners registered for the course to explain the cancellation and to outline your cancellation policy. You may wish to offer learners an alternative training session organised by the same ATP or a refund of the course fee..

What should a trainer do when a learner decides to cancel their attendance?

Learners can decide to withdraw from a course. If they do so directly in the system, you will be notified by an automated email. The administrative handling of the cancellation will follow your own cancellation policy.

If a learner contacts a trainer directly, please handle the cancellation in accordance with your ATP cancellation policy. You must also complete the following actions in the ZDHC Academy Platform:

  1. Go to the ATP Admin tab in the menu at the top of the page and click Manage Sessions

  2. In the Manage Sessions page, select the relevant training session.

  3. Click the small people icon.

  4. Select the name within the list of learners, and click Cancel on the right hand side of the row.

How can I edit my course information?

To make edits to information on a course, follow the steps below:

  1. Go to the ATP Admin tab in the menu at the top of the page and click Manage Sessions.

  2. Select the course you want to change, then click the small pencil icon.

  3. You will be directed to another page where you can make the necessary changes. Allowable changes include:

    1. Maximum number of seats

    2. Cost of training

    3. Language

    4. Location of training (address only)

    5. Description of training

If changes being made to a course are substantial from a learner’s perspective, please make sure to connect with them directly and update them.

How can I confirm a learner’s attendance after completion of a training session?

Once the training session is completed, you will be able to upload the attendee signatures.

  1. Go to the ATP Admin tab in the menu at the top of the page and click “Manage Sessions”.

  2. Select the relevant training session.

  3. Click on the small people icon to see the list of learners.

  4. Select the relevant learners (by ticking their names).

  5. Scroll to the bottom of the page to find Change Status of Selected Trainees.

  6. Click Attended in the dropdown box. After this action is completed, an automatic email notification will be sent to the learners to prompt them to complete the post-course survey and the exam.

  7. Where a learner only attended part of the training course, click Attended/Partially.

  8. Trainers are also expected to upload a scanned copy of the learner signature page. A file upload area is provided next to the Change Status of Selected Trainee area.

Trainers are expected to complete this action as soon as the training is completed.

Can I view a learner’s status and see if they have completed the exam?

Yes, you can always see the status of your learners in the detailed view of your session.

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