Payment Guide for ZDHC Gateway Access

Payment Options

1. Single Facility Payment

For individual facility payments, the following options are available:

• Stripe Payment Gateway
  • Payment methods: Credit card and PayPal
  • Transaction limit: Up to €10,000
  • Currency: Euro (€) only
  • Advantage: Immediate payment confirmation
• Bank Transfer
  • Direct transfer to Touch payment account
  • Payment details provided after selection on supplier platform
  • Currency: Euro (€) only
  • Processing time: Longer than Stripe payments

2. Multiple Facility Payment

For organizations paying for multiple facilities:

• Stripe Payment Gateway
  • Payment methods: Credit card and bank transfer only (PayPal not available)
  • Currency options: Euro (€) or US Dollar ($)
  • No limit on number of facilities
• Bank Transfer
  • Direct transfer to Touch bank account
  • Invoice issued after payment receipt
  • Processing time: Up to 2 weeks for invoice issuance

Required Information

The following information must be provided:

• Organization Details
  • Legal company name
  • Complete address information
  • Facility account IDs (for all facilities in the package)
• Contact Information
  • Email address
  • Role of contact person

Important Notes and Limitations

• Documentation
  • Only standard invoices are provided
  • Electronic filing forms (10f), PE declarations, and TRC are not available
• Processing Times
  • Invoice issuance: Up to one week when all required information is provided
  • Stripe payments: Immediate confirmation
  • Bank transfers: Extended processing time required
• Payment Restrictions
  • No payments to overseas bank accounts
  • No alternative currency options beyond EUR and USD (USD for multiple facilities only)
  • Bank transfers over €10,000 only

Custom Payment Process

• Contact Process
  • All custom payment requests must be directed to the ZDHC Customer Support team
  • The Customer Support team is the only authorised team to handle custom payment arrangements
  • Do not contact other ZDHC teams as requests will be redirected to Customer Support
• Important Note
  • Any payment arrangements outside the standard options must be initiated through Customer Support
  • This ensures proper tracking and processing of custom payment requests

Best Practices

• Submit all required information at once to avoid processing delays
• Choose payment method based on urgency (Stripe for immediate confirmation)
• Ensure all facility account IDs are accurate before submission