For training that you can purchase directly on the ZDHC Academy Platform, the course fee is indicated in EURO (see screenshot below).
1. When you are ready to purchase the course, click the green “Buy Course Now” button.

2. Then click all the checkboxes to indicate that you understand the terms and conditions. After that, click the green “Add to Shopping Cart” button.

3. Subsequently, you are asked to go through the payment process in your shopping cart. Follow the platform instructions and when payment is completed, you can start the training.

1. What are the payment options on the ZDHC Academy Platform?
   Learners can pay via credit card or using vouchers given to them by ZDHC or a brand.

2. Can I pay using a bank transfer?
   No, due to the limited transaction values, a bank transfer is not accepted.

1. Why am I asked to provide my personal information at the beginning of the payment process?
   This is purely for invoice generation purposes. Your personal information is retained by the ZDHC Group and its subsidiaries for future financial control and tax audit purposes. See screenshot for the type of information you are required to fill in.

2. I do not have a VAT number. What should I do?
   You are not required to fill in the VAT number if you do not have one. However, if you do have one because you are a company, it may be beneficial for your tax filing with your local tax authority.

3. If I have a voucher code, how can I use it?
   If you already have a token for a specific training course, you can enter the token code on the platform before making the payment. The value of your token either equals the value of the training course or is considered a discount on the training fee.
   - If your voucher pays for your training fully, then you can finalise the check-out without having to enter your credit card details. You will nevertheless receive an invoice.
   - If your token only covers part of the payment (e.g. providing a discount or paying for one of the courses when you are buying multiple ones at the same time), then the outstanding amount needs to be paid during checking out.

4. Can I use multiple vouchers to pay for my training course?
   Each token is associated with a specific training course. If you are purchasing multiple courses at the same time, you can use multiple voucher codes at the same time (one per course). However, you can only use one voucher code when you purchase a single course.

4. The system says my voucher code is invalid, what should I do?
   There may be several reasons why the token code is rejected:
   1. There is a typo in the code: In this case, please double-check if you made a typing mistake
   2. You have used the token code for an incorrect product: Each token code is associated with a specific product and is not transferrable between different courses. If you have received multiple token codes, please double-check if you have used the correct one.
   3. Your token code is expired: Each token has a validity date. Unfortunately, you won’t be able to use it after its expiration date.
   4. The token code has been used already: Each token code is unique. So the system rejects the code if it has been used before. If this token is given to you by your company as part of a company-wide training, or by your brand for supply chain training, please check this with them and confirm that they have issued the correct code.

5. Is the course fee inclusive of VAT?
   The course fee indicated on the platform excludes VAT. 21% VAT will be automatically applied if you are located in the Netherlands. This is because Implementation Hub BV, the owner of the Platform, is registered in the Netherlands and is required to comply with the Dutch Tax regulations. The VAT value will be indicated to you once you enter your invoicing information before payment. See the following screenshot as an example.

6. How do I finalise the payment after agreeing with the amount?
   When you are ready to pay, click the credit card button and enter your credit card details. Click “pay” to finalise the payment. Some of your credit card providers may require you to undergo 3DS authentication.

7. What happens when the payment is completed successfully?
   Once the payment is completed, you can download your invoice and start your training.

1. Can I purchase multiple courses simultaneously and make one single credit card payment?
This is only possible if the 2 or more training courses you are signing up for are payable directly to the Academy. Once you add the first course to your Shopping Cart, you can browse and sign up for another course. When you are ready, check out via your Shopping Cart by clicking the “Start Payment” Button.

2. Before checking out, I decide to change my mind and no longer want to take the training. What should I do?
You can simply click the “Clear Cart” button to empty your entire Shopping Cart or press the red trash can button to remove a specific course from your shopping cart.

3. Can I purchase training on behalf of my colleagues directly on the ZDHC Academy Platform?
Generally speaking, it is not possible to do that directly on the ZDHC Academy Platform. Each learner is expected to pay for their own training course as the account is directly attached to the individual. However, if your organisation is looking for group training or a large-scale implementation project, we are happy to discuss a bespoke training plan. In that case, contact support@zdhc.org.

4. I have been timed out during the payment process. Why does this happen and how do I overcome this issue?
We are sorry to hear that you have been timed out during the payment. Please note that you have 10 minutes to complete each step of the process. A countdown clock at the top right corner of the screen indicates the remaining time for completing the payment.

The reason we do this is because there is a limited number of seats for each course. By clicking sign-up, the system temporarily reserves a seat for you. Therefore we cannot indefinitely hold this seat.

If you have experienced a time-out but still wish to purchase the training, please sign-up and restart the payment process. 

1. Where can I download my invoice?
Go to your user profile icon on the top right corner of the ZDHC Academy Platform. Then click the “person” icon. When you see the drop-down bar click invoices. You will see all your past invoices. To download, click the green “Download Invoice” button.

2. My invoice details are incorrect, can I ask the ZDHC Academy to modify it?
The information on the invoice is provided by the user at the start of the payment process. Unfortunately, after the payment is made, the ZDHC Academy Team cannot modify the invoice details.

1. My credit card is declined during the payment. What should I do?
   There may be multiple reasons that your credit card is declined. For example, not having sufficient funds or not passing 3DS Authentication. In this case, please contact your credit card company for assistance. Unfortunately, you are not able to start the training until the payment is completed.

2. My credit card payment is completed. However, the system seems to have timed me out or showed an error message. What should I do?
   ZDHC Academy Team recommends you to reach out to support@zdhc.org for further assistance. DO NOT ATTEMPT to pay for the course again, as you may end up paying for the training twice.