Most of the courses that are provided on the platform include an exam and the learners will be eligible to receive a training certificate upon successfully completing a course and passing the exam.

However, there are some courses on the ZDHC Academy that do not include an exam. Any course that does not include an exam does not provide a certificate. ZDHC Academy will indicate this in the course description, which can be seen prior to sign-up.

Typically courses that do not include an exam will be short training or an introduction to new ZDHC Guidelines.

All learners must complete each of the following actions:

1. Sign-up for one of the self-paced e-learning, online,  in-person or blended training sessions organised by an Approved Training Provider on the ZDHC Academy Platform.

2. Fully attend the training session.

3. Complete the exam and score 75% or above, unless this is specified otherwise, with a maximum of two attempts.

If you have not passed the exam after two attempts you will not receive a Certificate of Achievement. However, you may enroll for a new session and repeat the course, including the exams. You will get your Certificate of Completion upon fully attending the session and passing the exam.

For any courses hosted by an Approved Training Provider, you have 14 days to complete the exam. If you have enrolled in e-learning hosted by ZDHC Academy, you must complete the course (including the exam) within six weeks of registration.

Unless there is an extenuating circumstance, ZDHC Academy will not be able to reopen the exam for you. The reopening of the examination is at the sole discretion of the ZDHC Academy. In case you require the exam to be reopened, contact your Approved Training Provider and they will be able to send this request to the ZDHC Academy team. An administrative fee of EUR €25 applies, which is paid directly to the Approved Training Provider. If you meet all training requirements, you will be eligible to receive your Certificate of Completion.