Do all courses have an exam, and provide a certificate?
Most of the courses that are provided on the platform include an exam and the learners will be eligible to receive a training certificate upon successfully completing a course and passing the exam.
However, there are some courses on the ZDHC Academy that do not include an exam. Any course that does not include an exam does not provide a certificate. ZDHC Academy will indicate this in the course description, which can be seen prior to sign-up.
Typically courses that do not include an exam will be short training or an introduction to new ZDHC Guidelines.
If I have signed up for a certifiable course, what criteria must I meet in order to receive a Certificate of Completion from the ZDHC Academy?
All learners must complete each of the following actions:
Sign-up for one of the self-paced e-learning, online, in-person or blended training sessions organised by an Approved Training Provider on the ZDHC Academy Platform.
Fully attend the training session.
Complete the exam and score 75% or above, unless this is specified otherwise, with a maximum of two attempts.
What happens if I don’t pass the exam after two attempts?
If you have not passed the exam after two attempts you will not receive a Certificate of Achievement. However, you may enroll for a new session and repeat the course, including the exams. You will get your Certificate of Completion upon fully attending the session and passing the exam.
What is the timeframe to complete the exam after I have completed the training?
For any courses hosted by an Approved Training Provider, you have 14 days to complete the exam. If you have enrolled in e-learning hosted by ZDHC Academy, you must complete the course (including the exam) within six weeks of registration.
What happens if I did not complete the exam within a designated timeframe?
Unless there is an extenuating circumstance, ZDHC Academy will not be able to reopen the exam for you. The reopening of the examination is at the sole discretion of the ZDHC Academy. In case you require the exam to be reopened, contact your Approved Training Provider and they will be able to send this request to the ZDHC Academy team. An administrative fee of EUR €25 applies, which is paid directly to the Approved Training Provider. If you meet all training requirements, you will be eligible to receive your Certificate of Completion.
Where can I download the certificate?
After you have attended an in-person or online session and passed the exam, your certificate will be ready to download on the training platform in your dashboard.
How long will the certificate be valid?
Typically, the Certificate of Completion is valid for two years, unless it is stated otherwise. The validity period of your certificate is stated on the certificate itself.
How can I renew my certificate?
Your certificate can be renewed after two years by attending additional training sessions.